Charles (Dickens and Darwin) and Continuous Improvement
“You show me a successful complex system, and I will show you a system that has evolved through trial and error.” ~ Tim Harford
Details
The Fan Experience Matters: Design Elements
The time you spend at a sport venue has to be the most awesome experience each time you are there, whether you are a season ticket holder with courtside seats or a first-timer in the nosebleed section.
DetailsMar112015
Trusted Advisor is About the Work, Not the Title
Many accounting professionals believe they are THE trusted advisor the client comes to for advice and guidance on business financial matters.
Details
More Spocky, Less Rocky: We Need Smarter Leaders
With the recent passing of the actor Leonard Nimoy, who played Spock in the 1960s TV series “Star Trek” and the subsequent movies, let’s consider his character’s behavior in contrast to some executives you may have worked for.
DetailsMar92015
Confusing Value Propositions: Cloud Platforms and Hosted Applications
When a service provider is in the business of selling computing resources – like bandwidth, processors and memory, and disk storage – it makes a lot of sense to also leverage the value of software products and systems which drive consumption of computing resources.
Details
3 Reasons Why Customer Complaints Are Your Friends
Customer Complaints. Are they your enemies or your friends?
Details
Getting Ready for Solvency II – The Time is Now
European insurers face many issues that need to be resolved before adoption of Solvency II in January 2016.
Details
A “Dear CEO” Advice Column You May Want to Read
Self-help books and newspaper advice columns, such as the famous Ann Landers column, are prevalent for issues involving relationships, money, or etiquette. What if there were an advice column for CEOs?
DetailsMar32015
Single-Click Consultants Need Not Apply
A million things can go wrong when you deal with data or technology. Integrating business and technology requires ingenuity, discipline and fortitude. But most important is …
Details
BPO and the Medici Effect …
Who would have thought that the 14th century Florentine House of Medici could hold the key to aligning the benefits of outsourcing and shared services with Small to Medium Sized Business or Enterprise (SMB/SME)? Let’s start with a brief look at a concept called the Medici Effect.
DetailsFeb272015
A Common Analytic Fail
Why did I pick on this post? Because it illustrates in a small way what I often see in organizations: some data is collected, some analysis is done, and conclusions are blithely drawn that simply can’t be inferred from the data. In many ways it’s worse than just guessing, because the participants may set off in the wrong direction with excessive confidence
DetailsFeb262015
The Impact of New Revenue Recognition Rules: An Interview with Gabe Zubizarreta
The Financial Accounting Standards Board (FASB) and the International Accounting Standards Board (IASB) have issued their long-awaited converged standard on revenue recognition. The rule governs how and when revenues
DetailsLeave Comment