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Mobile BI Design Framework: The Art of Support

When it comes to supporting mobile business intelligence (BI) implementations, what we do after we go live is as critical as what we do before. Technology support is art as much as it is science. If you add to the mix global deployments, remote access, language and cultural barriers, we face a daunting task especially when supported by virtual teams without on-site personnel. Two key elements should guide your approach: quickly identify the root cause for immediate relief and put in place safeguards to prevent future occurrences.

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