Interview with Janne Ohtonen on Customer Experience Strategies
Think about the most memorable thing you have done this week and what made it so.
It doesn’t take you long to remember that moment, does it?
Think about the most memorable thing you have done this week and what made it so.
It doesn’t take you long to remember that moment, does it?
Maps are great, aren’t they? There are maps on your phone to keep you from getting lost or stuck in traffic, historical maps that look beautiful framed as artwork, and even guidebook maps that show exotic place to visit. Unfortunately, the map your company needs most is one you might not have: a customer experience map.
A new year,and with it comes reflection and resolutions. While few resolutions are actually kept, change comes anyhow.
Perhaps nowhere is the saying “time is money” more true than in the construction industry. There is no better indicator of project cost and budget over/underrun
…Math is not just about computation, but also a framework for thinking through problems intelligently.
Soccer, the world’s most popular game, is a lot like the world of strategy execution: it’s a complex game where the future possibilities are endless. Proficiency depends not only upon your team’s knowledge and skills, but also on your ability to read the field, make quick decisions and communicate with your teammates.
Unless you recognize and address the no. 1 enemy head-on, your transformation will result in lukewarm impact and reduce the appetite for more.
One of the emerging issues in business today is how we begin to develop the leaders we need for the future. Yet the dilemma is that the future will only come by successfully executing strategy with the leaders you have today.