Analytics Blogger – Journalist or Personal Diary?

There are several bloggers like me who write about the topics of analytics and enterprise risk and performance management (ERM / EPM). What are our writing styles?

Some do a deep dive into the details of equations and algorithms of analytics or of the various methodologies like strategic balanced scorecards and customer profitability analysis. Some write about current news such as happenings with Facebook, Apple, or other companies. Some write help advice articles with tips on how to be more effective and successful applying these techniques.

Continuous Strategy Planning

There is nothing complex in [the budgeting] process. It is logical, makes sense and should be straightforward. But personal experience and various surveys show that this isn’t the case. In the Harvard Business Review article ‘Turning great strategy into great performance’, only 50 - 60% of the potential within a strategic plan is ever realised with the top reasons for failure being inadequate resources, poor communication, and actions required to execute not being clearly defined. It goes on to say that the cause of this failure is laid squarely on breakdowns in the planning and execution process.

So what’s going wrong and what can be done to put it right?

‘A Favorable Product Mix Caused Us To Miss Our Forecast On The Upside,’ Said No One Ever

What type of data do our brains need to evaluate one of the most important aspects of business planning, ie The Forecast?

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As leaders and managers of human beings with million year-old brain structures, as part of our managerial toolkit we need to keep ourselves knowledgeable about psychology and the cognitive science of how people make decisions. You have undoubtedly read about how innately bad we are at making certain types of decisions, especially those involving risk, probabilities and shifting time horizons.

Part of the reason for this difficulty is the structure and function of our three-layered brain. The complexity and size of the neocortex, especially the pre-frontal cortex, is a very recent evolutionary development. Prior to this development, our mammalian ancestors still made decisions, but they did so relying heavily on the more intuitive, emotional limbic layer. It would be fairly accurate to say that our emotions are simply a different way to make a decision. It’s quick, can still be trained by experience and learning, and can be wired directly into rapid motor responses that most likely saved our ancestors lives countless times, who faced more binary decisions than probabilistic ones. Gut-feel is really “brain-feel”.

Conversational Analytics

When you begin your career your most important skills are your hard, technical skills; the finance and accounting, the statistics and economics, the physics and chemistry, the engineering and calculus. But as I tell my business school mentees, as your career progresses, the emphasis changes such that much sooner than you might initially think, the most important courses you took in college turn out to be psychology, philosophy, literature, sociology and anthropology.

We all bring important skills to the myriad of different conversations we participate in every day, and while confrontation and intervention might not be your cup of tea, applying the right type of analytics to the problem, consistent with its level in the Conversation Pyramid, can immediately make you and your team valuable in either catalyzing your own organizational transformation, or simply improving your organization’s value creation or mission effectiveness.

Triangles, Tools, and Transformations

Whether you know it or not, you are already doing driver-based budgeting and forecasting with your spreadsheets today, but in a very restricted fashion, with only one primary driver, typcially ‘headcount’ for most line items, and defaulting to a weighting of 100%. Not terribly sophisticated, not at all transformative, but ever since VisiCalc it’s been all we’ve had to work with.

Those days are now over.

When Data Collaboration is an Emergency

Hospitals are supposed to be safe places.

Unfortunately we do hear about mistakes that severely disable patients or even cost them their lives. There are probably many reasons why this happens, but in my experience I witnessed how patient information is not easily retrieved or shared—and therefore poorly analyzed—among a healthcare team. All of us depend on the medical community’s expertise as well as proper management of our personal medical data.

As I found this to be quite disturbing, I took it upon myself to gently ask one of the nurses about the management of their patient data. Here is what I discovered:

Death By a Thousand Analytics

There are facts, we are told.

And if we have all the facts and we apply comprehensive analytics, we will discover the past, understand the present and predict the future. We are told this is the scientific method; the truth is in the numbers. Is this a valid way of interpreting the way the world works? I would argue that it is so far from reality that we are in danger of creating a fantasy world worthy of Tolkien.

The Voice of the Customer Lies Hidden In Your Unstructured Data

Why is the customer’s voice so important?

First of all, you want to keep them as your customer. Secondly the customer has become your unpaid sales staff. It is called word of mouth. Happy customers will recommend you to others, and consumers tend to listen to their friends (especially millennials). Lastly the customer is a testing ground for your products and services by providing feedback on new offerings. You don’t want to believe that you are conducting tests on your customers but that is exactly what happens. Customer feedback is necessary for continual improvement, and continual improvement is necessary to keep pace with your competitors.

All the information we gather about our customer’s experiences is important when it comes to improvements, reputation and ultimately, the bottom line.

Mathematical Model Proves Bieber Fever is More Contagious Than Measles

A mathematical model proves that Bieber fever is one of the catchiest diseases of our time.

Imagine: you’re the parent of an adolescent Justin Bieber fan. At some point, the musical heartthrob has probably struck fear into your heart — the fear that your child is in the clutches of an unhealthy obsession.

What would possess someone to buy up Bieber toys, read Bieber fan fiction, watch Bieber movies, and sleep in Justin Bieber pajamas? The clinical term for this condition is Bieber fever, and according to a Canadian mathematical model, you’re right to be afraid. It’s even more contagious than the measles, one of the fastest-spreading diseases on earth.