Contact Centers Need Radical Change to Meet Expectations
IT vendors and practitioners shouldn’t talk about speeds & feeds without spelling out the business benefits:
After all, business people have other things on their minds:
But, of course, there needs to be people in every organization that can translate technical advantages into business benefits — whoever you are, don’t blame somebody else.
By Timo Elliott, from: http://timoelliott.com/blog/2016/01/talking-about-it-business-benefits.html
Related posts
Balancing the Demands of Big Data With Those Of Accurate Data
Data Mining - What, Why and How - Part 1
The Rise of Channel Data Management and What It Means For You
Will the Citizen Data Scientist Inherit the World?
The Rise of Channel Data Management and What It Means For You