CPM Whack-a-Mole

There is a game that used to be popular in arcades called “Whack-a-mole”. The game was pretty simple in concept, you have an enormous (soft) hammer, and there are 7 or 8 moles (small rodents) that popped up one at a time and you had to hit them. As you hit one, another popped up. So you never actually solved your fake rodent problem - as soon as you solved the one, another popped up.

How Not to Lose Your Way: Understanding the 3 Stages of Continuous Improvement

I recently ran a web search for the phrase “Continuous Improvement” just to see what the results look like. As one might expect, the results page contained web sites dedicated to one or more traditional continuous improvement methodologies (Lean, Six Sigma, TQM, etc.) along with links to various books, workshops, seminars and conferences dedicated to the topic.

Why We Like Shiny New Toys

I recently presented at an analytics conference where a speaker in one of the customer marketing tracks said something that stimulated my thinking. He said, “Just because something is shiny and new or is now the ‘in’ thing, it doesn’t mean it works for everyone.” His statement got me thinking about some of the new…

Accounting for Point of Sale

There are a lot of solutions available to help retail businesses get business done. From touch screen technology to mobile credit card and payment processing, retailers have many choices when it comes to selecting the right technology for the business. But even the best point of sale system can lack the critical element that makes…