arcplan Makes Chaos Comprehensible
arcplan makes its living on the chaos of its customers, is how Dwight deVera, senior vice president, describes the firm’s business.
Financial services firms are a favorite target since they always seem to be acquiring new businesses, meaning they have systems that don’t talk to each other, even if they come from the same vendor. When Bank of America acquired Merrill Lynch, both were running SAP.
“But you can’t consolidate across them. Just because they run the same software doesn’t mean that any of their requirements match. They have thousands of discrete requirements, and some requirements contradict others.” They could try to harmonize the two systems, said deVera, but they would never get the job done.