…What is your concern is the shortage of STEM and skilled workers - the lingering high unemployment rate being a rather asymmetrical affair, primarily affecting the lower skilled job classifications.
For the B2C business of the future, catering broadly to the middle class consumer, there will be nowhere to hide. Such a business will have to compete on all three Value Disciplines simultaneously: Customer intimacy, Low-cost producer, and Innovation. Or, perhaps not so much the single “business”, but the entire supply chain / value chain…