Remember those family events where the adults sit at one table and discuss grownup subjects, while the kids sit at another table chatting about entirely different things? This is natural. What interests kids and adults are poles apart and, as anyone with teenage kids knows well, the two groups speak a different language. Attempts to get the two groups to share a conversation often fail.
In organizations, cynicism arises amid negligence, and it only takes one cynical employee to ensure cynicism will spread into the hearts and minds of everyone else. Unlike other corporate initiatives, cynicism does not require sponsorship from top executives. Nor does it require consensus and acceptance by all. All it takes are a few woeful leaders…
But one thing that is certain is that no matter which scenario comes to dominate the retail space, change is on the way, and you are going to have to get closer to your customer. You are going to have to know more about them, their changing buying and channel habits, and the type of shopping experience they prefer. Customer analytics will come to drive your business strategy in recognition of the fact that it has always been the consumer that ultimately decides whether that business strategy is a success or a failure.
There used to be saying in business that the customer is always right and anything or everything should be done to make the customer happy, even if it includes throwing someone under a bus. On the other hand, some professionals in sales and service would contend that keeping the company mission in mind and fairly representing the company side of things is a better way even if the customer goes away mad.
Just as the saying goes “There are three things that matter in property: location, location, location,” the screen on a mobile device is the most valuable design property. The limited amount of space still remains as one of the biggest challenges in designing for mobile devices. Maximizing the user interface for both consumption and interaction is critical to the design of an effective mobile business intelligence (BI) asset.
Here are several pointers that will help you make the best use of this valuable mobile property.
Business intelligence (BI) is everywhere. It’s more accessible. It’s mobile. It’s in the cloud. It runs in real time. It’s part of “Big Data” and small data. Simply put, BI surfaces, in one shape or another, in a tangled, twisted, and integrated way everywhere in our everyday lives. In this new series, I want to take a…
Imagine traveling back in time to attend a major sports event in the early 20th Century. The game-day broadcast may be available, but only on the radio. You may be able to buy hot dogs, but there are no fancy drinks or snacks. Forget about large-screen monitors or billboards. And the only thing that fans bring to the game is themselves—no smartphones, and no tweeting.
Now, contrast that image against the world of sports today. The comparisons are amazing, and they remind me of how computer systems no more powerful than a pocket calculator were able to guide astronauts in theApollo mission to the moon.
The advent of the mouse and large screen-dependent design elements of the PC era influenced the makeup of traditional business intelligence (BI) solutions. Similarly, mobile BI comes with its own design elements that replace the mouse with touch screens, which merge the input and output components into a single device.
The “mobile BI design framework” promotes the idea that mastering these mobile design elements can benefit mobile developers (not just mobile BI teams) in order to deliver on the promise of mobile.
Here are several key design elements that I’ll cover in more detail in this series.
Most businesses recognize the importance of creating a quality experience for customers doing business with them. The thing that many business owners overlook is how their internal workflows and information management systems serve to either support or impede the delivery of a well-rounded positive customer experience. Growing businesses must adjust their processes and improve their…
Ahh, Valentine’s Day looms ever closer, and love is in the air. Whether you’ve been in a relationship for 2 weeks or 60 years, it’s a time when we focus on our relationship, and celebrate what’s great about it. Regardless of your views on Valentine’s Day itself (is it romantic or an over-commercialised gimmick to…