Lior Arussy is an author, visionary, consultant, and creative catalyst in the areas of creating delightful customer experiences and executing profitable customer strategies. He is the founder of Strativity Group, Inc. (www.strativity.com) a global customer experience research and consulting firm. From offices in the US, Canada, the UK, Spain, Germany, Norway, Turkey, Latin America and Australia, Strativity advises global 2000 companies and emerging businesses around the world. The company was recognized by Forrester Group as one of the leading pioneers in the area of customer centric transformation. Strativity measures their success by a single method: the customer’s successful execution of their strategies. Arussy’s accomplishments were recognized by leading analysts and press including ABC, The Wall Street Journal, Financial Times, The Times of London, and Gartner Group. See Lior’s articles on EPM Channel here.