Janne believes that the most dramatic changes to organisations effectiveness and performance comes through an alignment of customer experience to business processes, enterprise architecture and innovation. He has delivered tens of challenging change programs, with double-digit performance enhancement in many of them. He holds three university degrees and am about to finish a Ph.D. in BPM. Janne has contributed to a number of scientific research papers including developing organisation’s business process management capabilities and enterprise architecture. His approaches are acknowledged as thought leadership and used in a number of organisations today. Janne Ohtonen is a regular contributor all over the world to C-level roundtables, MBA courses and international conferences as keynote speaker. He also delivers workshops in Customer Experience Management, BPM, principles of leadership, innovation and change. See Janne’s articles on EPM Channel here.