7 Steps to De-risk your BPMS Selection Journey

Over the last few years, there has been resurgence in the interest in BPM as the preferred platform for automating and managing the critical business processes within the organization. However, the programs that do choose to implement a BPMS enabled solution are usually attacking the high-visibility and critical aspects of the business such as Call Centre Management or Claims Management. In my opinion, this is more prone to a big-bang disaster than other approaches to BPM adoption. I believe the simpler (and less risky) approach is to select a much smaller, but human effort intensive, business scenario and prove the capabilities and benefits before launching a full-blown enterprise wide program.

Analysis of Business Processes

For the sake of this discussion, I will lump a Business Process Management [BPM] project into 4 categories – Analysis, Design, Construction and Implementation.

It has been my experience that the analysis and design categories usually take up about 75% of the project time. When expressing this opinion, most people will agree

Intuition of Things – The future of BPM in the Digital Economy

In the digital future, enabling the customer is not a choice rather a survival imperative. The ability to steer the decision making by offering non-obtrusive and peer recommended options are the best suited modes of operation. Customers are more likely to prefer organizations (and driving routes) where they believe they are in charge and are not being manipulated. Organizations are better off letting the customers decide the best process to follow since that is exactly what brings in customer centricity.

Management Productivity

One thing I do know is that like everything else, management has gotten more complex. First there’s the product technology, and then there’s the infrastructure technology. What we make has gotten more complex (computer controlled, fuel-injected engines, anyone, or microwave ovens?) and the information technology we use to keep track of our operations has gotten more complex as well. And now with more remote and telecommuting employees, basic supervision hasn’t gotten any easier either.