“Begin with the end in mind” - Habit #2 from Stephen Covey’s ‘Highly Effective People’.
Yes, we have a new “as a service” acronym and it is extremely relevant to businesses of all sizes, but in particular Small to Medium Size Businesses or Enterprises.
How to Effectively Implement HR Transformation: Interview with Jignesh Ramji, Regional HR Business Partner at Bloomberg
HR transformation can seem like a daunting challenge for organisations that see the need for the function to improve and evolve, but are concerned about potential disruption.
Latin America is an emerging market for BPO & Shared Services; as a result, we expect the Order-to-Cash process to come under greater scrutiny in the immediate future.
With the recent passing of the actor Leonard Nimoy, who played Spock in the 1960s TV series “Star Trek” and the subsequent movies, let’s consider his character’s behavior in contrast to some executives you may have worked for.
European insurers face many issues that need to be resolved before adoption of Solvency II in January 2016.
Who would have thought that the 14th century Florentine House of Medici could hold the key to aligning the benefits of outsourcing and shared services with Small to Medium Sized Business or Enterprise (SMB/SME)? Let’s start with a brief look at a concept called the Medici Effect.
…There has never been a better time to align the benefits of shared services and outsourcing to empower and accelerate growth for SMBs.
For those even the least bit superstitious, Friday the 13th can be a bit spooky…
There are three key principlesin turning mediocre customer experiences into