At a recent event in Grapevine, TX two of the top analysts from Gartner, Inc. (Kurt Schlegel and Debra Logan) gave a keynote address on Machine Learning, Robotic Process Automation, and Artificial Intelligence. These three disciplines, once separate, are now converging to deliver remarkable efficiency gains, but equally remarkable insight and business value.
With the right set of technology enablers, analysis and business insight can move out of the rarefied air of quant jockeys and into the mainstream. Schlegel and Logan provided an example from the healthcare industry, which is struggling with a shortage of physicians. In their view, technology can be used to elevate the capabilities of nurse practitioners, taking on more of the work traditionally performed by physicians.
Schlegel proposed that “We can input artificial intelligence into our workforce to create more masters,” adding “We can use data and analytics to bolster the role of nurse practitioners.”
Reaching further, Schlegel asserted that, “we can raise the performance of workers with artificial intelligence, machine learning, and bots.”
Here’s the 3-step plan Schlegel and Logan proposed for moving forward in the brave new world: on how organizations cash in on their data assets.
- Assign a chief data officer to help transform consumers of data into producers of insight, and drive a decision-making culture.
- Modernize your technology to include robotic process automation and machine learning.
- Maximize your company’s business capabilities. How? Leveraging the first two points, use the data insight to drive improvements in your business model.
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