Contact Centers Need Radical Change to Meet Expectations
As organizations complete the latest wave of big data projects, plenty of opportunities and challenges remain. For a reality check, here International Data Corp.’s top 10 near-term and long-term predictions for the big data market.
From: http://www.information-management.com/gallery/idcs-10-big-data-predictions-10027476-1.html?utm_medium=email&ET=informationmgmt:e5108191:2047253a:&utm_source=newsletter&utm_campaign=daily-sep%209%202015&st=email
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