“For the Users, With the Users, By the Users.”
Inspired the legendary Abraham Lincoln’s famous quote, BPM Project Management requires a lavish dollop of democratic practices.
Traditional Project Management practices cover the 3 pillars of any project – Scope, Time and Budget. But, BPM requires more than these and includes a fourth and possibly the most difficult of them all to manage – Effort.
Leading a BPM Project is a herculean task. By adopting 3 simple tricks, it is possible to make it easier than it would otherwise be. In no way does this replace your current Project Management methodology, be it PMP or PRINCE2, but aims to enhance the effectiveness of both with a touch of social service.
For the Users
Conventional management logic requires PMs to be based away from the users and relying on their Business Analysts to take care of the users. In BPM, it is recommended that as a PM, you engage yourself hands-on in defining and executive 1 process.
While the decision makers and influencers are key stakeholders, BPM’s success lies in sorting the details with the users and by leading from the front and working for them actively in the beginning, you are able to understand their concerns and requirements, their culture and gain their trust.
Hence, the first move and initial hard work must come not from the BA, but from the PM. So go ahead and model the first process yourself.
With the Users
Assuming the PM has modeled the first process, it is quite natural to fall back and drift away from the users to traditional project management practices.
Don’t do it. Not yet. BPM is a slippery character and hence, requires consistent focus and care. Having lead from the front, it is time for the PM to now position alongside the users as they begin to model their processes. Be a partner, a shadow, a shoulder to lean on as they learn the ropes of process modeling.
This is where the PM truly gains their trust, where the PM becomes a part of them, of the team, of their pain, of their pleasures. Gain that key brownie point that would be the ace up the sleeve.
By the Users
Mankind is such a social being. And most of them are emotional social beings. Once they have begun to trust and accepted someone, they tend to commit themselves lock, stock and barrel to the cause. A trait well utilized by religious and political leaders.
As a BPM Project Manager, without any ulterior motives, this camaraderie will motivate the users to adopt BPM with passion and emotion. Once you achieve this, you will witness that BPM now moves into auto-pilot. Now would be the time to go back to fully focusing on your scope, time and budget.
I wish you all the success.
P.S. It is easier done than said. I have done it.